Shipping & Delivery Policy

Last Updated: August 2026

Trevara.shop delivers orders to customers across eligible locations in Kenya.

1. Order Processing

Orders are normally processed after confirmation.

For Cash on Delivery orders, we may contact you to verify your order before dispatch.

2. Delivery Times

Estimated delivery times may vary depending on your location, courier availability and other circumstances.

Typical delivery estimates will be communicated during order confirmation.

Delivery may take longer during:

  • Public holidays
  • Promotional periods
  • High order volumes
  • Adverse weather
  • Courier disruptions
  • Remote-area deliveries

3. Delivery Areas

We aim to serve customers throughout Kenya, subject to courier coverage.

Some remote locations may have different delivery times or additional delivery charges.

4. Delivery Address

Customers are responsible for providing an accurate delivery address and reachable telephone number.

If a courier cannot reach you because the information provided is incorrect or you are unavailable, additional delivery arrangements may be required.

5. Tracking

Where tracking is available, Trevara.shop or our delivery partner may provide tracking information.

6. Delivery Inspection

Customers should inspect the package at delivery where reasonably possible.

If the package appears seriously damaged or the product is incorrect, contact Trevara.shop as soon as possible.

Kenya's e-commerce guidance specifically highlights professional courier handling and track-and-trace mechanisms as important to online commerce.