Return & Refund Policy
Last Updated: August 2026
At Trevara.shop, we want our customers to receive products that match their orders and are in acceptable condition.
1. When Can I Request a Return?
You may contact us about a return if:
- You received the wrong product
- The product arrived damaged
- The product has a manufacturing defect
- The product significantly differs from its description
Return eligibility may depend on the type and condition of the product.
2. Return Period
Please contact us within [7 days] of receiving your order to request a return.
Products should generally be unused and returned in their original condition and packaging unless the issue concerns a defect or incorrect item.
3. Return Request
To request a return, contact us with:
- Order number
- Customer name
- Phone number
- Description of the problem
- Photos or video showing the issue, where applicable
4. Refunds
If your return is approved, we will communicate the applicable refund method and timeframe.
For COD orders, refunds may require additional verification before payment is issued.
5. Non-Returnable Products
Certain products may not be eligible for return because of hygiene, safety, personalised-product or other applicable restrictions.
Any such restrictions will be communicated on the relevant product page.
6. Customer-Changed-Mind Returns
Returns based solely on a change of mind may be subject to additional conditions and/or return delivery costs.